Refund & Return Policy

At www.valebrookmarketllc.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

Be unused and in their original condition.
Be returned with the original packaging whenever possible.
Include all accessories and components originally received.
Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Items showing signs of use, misuse, or damage caused after delivery.
Products missing original parts or packaging due to customer handling.
Clearance or final sale items, where permitted by applicable law.
Gift cards.

3. Return Process

To begin a return, please contact our customer support team before sending any item back.

Include:

Your order number.
A brief description of the issue.
Photos of the item if it is damaged, defective, or incorrect.

Once your request is reviewed and approved, we will provide return instructions.

Return Address:

Catrina Preston
1237 Carriage Creek Dr
Desoto, TX 75115
United States

Please do not return any item without first contacting us for authorization.

4. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect item.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We may request photographs to help us evaluate the issue. If confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

6. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please return the eligible product according to this policy and place a new order.

7. Return Shipping Costs

If the return is due to our error (such as an incorrect, defective, or damaged item), we will cover the reasonable return shipping cost.
If the return is for any other eligible reason, the customer is responsible for the return shipping expenses.