1. What products do you offer?
We offer a carefully selected range of quality pet products designed to support everyday play, activity, enrichment, and overall well-being. Our collection is regularly updated to provide practical and reliable options for pet owners.
2. Do you ship throughout the United States?
Yes. We currently ship to addresses within the United States only. At this time, international shipping is not available.
3. How long does shipping take?
Orders are typically processed within 1–2 business days after payment is confirmed. Standard delivery usually takes 3–7 business days, while deliveries to remote areas may take 5–10 business days.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment.
5. What payment methods do you accept?
We accept secure payments through trusted payment providers. Available payment methods may include major credit cards, debit cards, and other secure payment options displayed during checkout.
6. Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been shipped, changes or cancellations may no longer be possible.
7. What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they are unused and in their original condition. Please review our Refund & Return Policy for complete details before requesting a return.
8. What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order. Include your order number and, if possible, photos of the item so we can quickly review the issue and provide an appropriate solution.
9. How do I contact customer support?
If you have any questions regarding your order, shipping, returns, or our products, you can contact our customer support team using the information below.
Email: catrina@valebrookmarketllc.com
Phone: +1 (940) 551-0778
10. Is my personal information secure?
Yes. We use industry-standard security measures and trusted payment providers to help protect your personal information and payment details. Please refer to our Privacy Policy for more information about how your data is collected, used, and protected.